The Impact of Unwanted Behavior on the Pub Business in Bengaluru

This article addresses the recent incidents of unwanted behavior in pubs and their potential effects on the pub business in Bengaluru. It highlights a specific incident and discusses the broader implications for the industry and patronage.

Introduction

Restaurant and pub establishments are supposed to serve as venues for relaxation, conviviality, and enjoyment. However, incidents of unwanted behavior, such as assault, can shatter these expectations and create a climate of fear and intimidation. One such incident occurred at Boozy Griffin in Kormangala, Bengaluru, which not only affected the patrons but also cast a shadow over the pub business.

Incident Overview

The incident in question took place on a Wednesday evening, during a birthday celebration. Five friends, one of whom made a request to the DJ for a birthday song, found themselves in a nightmarish situation. The melee began when one of the friends, attempting to get the DJ’s attention to play a song, stepped on a speaker. The manager, standing nearby, immediately intervened, pushing the friend away. Despite an apology and a clarification of the purpose, the manager escalated the situation, dragging the friends out of the pub and calling for assistance.

Exacerbation and Confrontation

The situation deteriorated when one of the waiters brought a fork to confront the friends. With the manager's staff outnumbering the friends, the latter had no choice but to call the police. The police intervention confirmed the inappropriate behavior of the manager and his staff. It was evident that the friends, all of whom were educated, were subjected to brutal treatment.

Consequences and Broader Implications

The police took statements and advised the friends whether to lodge a FIR (First Information Report) against the manager. The friends, in an act of humanity, decided on an apology from the manager and his staff. This leniency does not absolve the situation but reflects the growing concern over the unwarranted behavior in such establishments.

Frequency and Scale of Incidents

This particular case is not an isolated incident. Similar cases of managerial and employee misconduct have been reported in the past, highlighting a pattern of behavior that is unacceptable and unsustainable. These incidents reduce the safety and comfort of patrons and can drive potential customers away.

Fit and Capability of Personnel

The question arises: Are individuals who engage in such behavior fit to work in the pub industry? Such incidents suggest a lack of professionalism and a cavalier attitude towards violence. The confidence that some individuals display in harming others should prompt a deeper examination of industry standards and employee backgrounds.

Industry Response and Recommendations

The pub industry must take proactive measures to ensure the safety and well-being of patrons. This includes stringent background checks, professional training, and a zero-tolerance policy towards violent behavior. Public awareness campaigns can also help by educating patrons about their rights and encouraging them to report such incidents.

Conclusion

These incidents, while concerning, also present an opportunity for the pub industry to implement changes that foster a safer and more enjoyable environment for all. By prioritizing safety, professionalism, and customer satisfaction, the industry can recover from these adverse events and continue to thrive.

Contributing to a better and safer pub experience for everyone requires a collective effort from all stakeholders involved.